Tandem by Apprentice.io7.5.001 - App Store

Tandem is the premier telepresence collaboration tool designed for complex lab, line and suite environments. Tandem makes the operator’s real world a shared space for remote expert collaboration. Provide guidance and annotate the world with laser pointers, AR arrows and drawing tools. Now available for iPhone and iPad. Updates to this release include more intelligent tools, AR-driven collaborative features, intuitive feedback, a superior user experience and new interface design.

About the company
Apprentice.io is the leading enterprise augmented reality (AR) provider for lab, line and suite environments, with extensive specialization in pharma and biotech industries. The company developed and globally deployed the first conversational, industry-compliant augmented reality (AR) and artificial intelligence (AI) platform. Apprentice is the premier solution for batch records, tech transfer and R&D workflows as well as training procedures, troubleshooting and support. Mobile ARKit 2 solutions, fully immersive AR devices and monocular smart glasses are leveraged to provide live AR content, real-time feedback for performance correction, and intelligent data-capture to improve complex workplace processes.

Apprentice’s mission is to develop a world in which AR-driven solutions are used to empower scientists, engineers and manufacturers who operate in various complex, compliance-driven environments, ushering in the next wave of human potential.

Apprentice is headquartered in New Jersey, with global product deployments at Fortune 100 pharma, biotech, cosmetic, consumer goods and chemical companies across the U.S., Asia, Europe and South America. To learn more visit our website at www.apprentice.io

Version History Support for the 7.5.001 release 7.5.001 10/27/2025 Support for the 7.2 platform 7.2.001 07/13/2024 Support for the 6.5.200 platform 6.5.202 08/29/2023 Support for the 6.5.200 platform 6.5.201 05/18/2023 Performance fixes and improvements 6.4.2 08/31/2022 Performance fixes and improvements 6.4.1 07/21/2022 6.4 Support 6.4 07/01/2022 - Bug fixes and performance improvements
- Privacy and security enhancements
- Chat box: Updated in-app chat experience
- QR code: Enlarged display for headset scanning
- Improved video and audio stability during Tandem sessions 6.0.5 01/24/2022 Bug fixes and performance enhancements 6.0 11/18/2021 Bug fixes and performance enhancements 5.3.3 06/02/2021 Bug fixes and performance enhancements 5.3.2 05/10/2021 - Bug fixes and performance improvements
- Enhanced controls menu: Features new ways to collaborate in a Tandem session
- Live drawing functionality: Use the draw tool to point out focus areas in your work environment
- In-app chat box: Improved menu will display new message notifications
- Zoom-in option: Ability to zoom in on your display or another operator's view
- Share invites: Copy the Tandem invite directly from the menu
- Call notifications: Users will be notified of incoming Tandem calls
- Add favorites: Ability to add favorites from your list of contacts 5.3.1 03/27/2021 - Bug fixes and performance improvements
- Enhanced controls menu: Features new ways to collaborate in a Tandem session
- Live drawing functionality: Use the draw tool to point out focus areas in your work environment
- In-app chat box: Improved menu will display new message notifications
- Zoom-in option: Ability to zoom in on your display or another operator's view
- Share invites: Copy the Tandem invite directly from the menu
- Call notifications: Users will be notified of incoming Tandem calls
- Add favorites: Ability to add favorites from your list of contacts 5.3 03/26/2021 • iOS 14 compatibility updates
• Bug fixes and performance improvements 5.1.10 11/13/2020 • SSO support
• Support for iOS 13 Dark Mode
• Call performance improvements
• Call waiting room UI
• Multi-user streaming support
• Updated UI for in-session interface
• Updated UI when viewing snapshots and recordings
• Updated UI for taking HD screenshots
• Ability to use front and back cameras
• Minor bug fixes and enhancements 5.0.1 05/01/2020 • SSO support
• Support for iOS 13 Dark Mode
• Call performance improvements
• Call waiting room UI
• Multi-user streaming support
• Updated UI for in-session interface
• Updated UI when viewing snapshots and recordings
• Updated UI for taking HD screenshots
• Ability to use front and back cameras
• Minor bug fixes and enhancements 5.0 04/27/2020 Minor bug fixes and performance improvements. 44 11/15/2019 • Sentry integration for crashes, logging, & alerting
• Kiosk Mode, enabled via: "Settings" > "Tandem" > "Enable Kiosk Mode"
• Improved Mobile & Tablet Support
• Landscape Support
• User Recommendations
• End calling after period of time on iOS
• AR marker for Vertical planes 43 11/12/2019 Bug fixes and minor UI tweaks. 42 11/01/2019 Bug fixes and minor UI tweaks. 41 10/19/2019 Bug fixes and minor ui tweaks. 39 10/09/2019 New:
_ Laser Pointer - see a laser pointer on your live video feed, as drawn by a Remote Expert on Tandem Web
_ AR Arrows - see 3D arrows in your real world attached to horizontal planes, as added by Remote Experts on Tandem Web
_ Bug fixes 4.1.0 04/30/2019 New:
_ Laser Pointer - see a laser pointer on your live video feed, as drawn by a Remote Expert on Tandem Web
_ AR Arrows - see 3D arrows in your real world attached to horizontal planes, as added by Remote Experts on Tandem Web
_ Solo Record - capture a video of a procedure to upload to your Tandem session files in the Apprentice cloud.
_ Profile section - featuring your personalized QR Code
Updated:
_ Dark Theme
_ Files - received annotated drawings and HD screenshots from a Remote expert
_ Contact List - updated design and UI for your contacts 4.0.3 01/30/2019 New:
_ Laser Pointer - see a laser pointer on your live video feed, as drawn by a Remote Expert on Tandem Web
_ AR Arrows - see 3D arrows in your real world attached to horizontal planes, as added by Remote Experts on Tandem Web
_ Solo Record - capture a video of a procedure to upload to your Tandem session files in the Apprentice cloud.
_ Profile section - featuring your personalized QR Code

Updated:
_ Dark Theme
_ Files - received annotated drawings and HD screenshots from a Remote expert
_ Contact List - updated design and UI for your contacts 4.0.2 01/28/2019 Tandem Sessions

See all of the Tandem Sessions you have been part of

This tab shows all of your previous sessions and live sessions. Live sessions are denoted by a green Tandem icon next to the Session name.
Solo Record

Record a video. This will automatically upload to your Tandem session files. You can send this video to a contact via Tandem iOS or download this video via web for review.
Contacts

See a list of your contacts or search contacts.

Tap on a name to Invite them to a new Session.

You can also receive a call and join a Session (be sure to turn notifications on to receive call notifications).

Admin can also add new users via “Add Contact” at the top of the Contacts tab.
My Profile

In this section, you can log out of your Tandem account on your iOS device.

This section also displays your personal QR Code. Use this QR code to log in to your glasses. 4.0.1 01/24/2019